Keynote Address

Tuesday, March 7th • 10:00am - 11:30am

Customer Service Expert John DiJulius to Deliver Keynote

Remember the saying, it’s not what you said, but how you made them feel? One of the most important skills we can have as company owners is building a meaningful rapport with the people we interact with, from our clients to our business partners to our team, especially as automation removes many of those important touchpoints. Renowned customer service expert and best-selling author John DiJulius of The DiJuilius Group works with leading organizations across the world—including The Ritz-Carlton, Nordstrom, and Marriott—to provide unmatched and topnotch customer service every day. Using his proven commandments of service, he will explore how you can strengthen or recapture that spark to not only make your company memorable, but unforgettable. Make sure this is on your itinerary this show!