2026 Educational Program
Sunday, March 1
12:00pm - 1:15pm
Scaling Smarter: Strategies for Growth, Profitability, and Impact
Most operators are too busy running the business to work ON the business. You know you need clearer strategy, stronger people systems, and better execution—but who has time while dispatching cars and managing drivers? Scaling Up—a proven growth method, now with AI—changes the equation by acting as a thinking partner that helps you move faster on what matters most. In this hands-on session, you’ll learn how to clarify your growth strategy and sharpen your positioning; translate that strategy into practical hiring, onboarding, and retention practices; install execution rhythms that keep your team aligned; and gain clear visibility into cash flow and profitability. You’ll leave with actionable frameworks you can implement immediately, along with AI skills to continue refining your business long after the session ends.
Speaker: Bill Gallagher of ScalingCoach.com
Sunday, March 1
1:30pm - 3:00pm
Autonomous Vehicles Are Coming—Navigating the Road Ahead
The convergence of autonomous vehicles and AI may be the biggest inflection point in ground transportation in our lifetime, as the world’s largest technology companies and major TNCs bet BIG on AVs. This session offers a deep dive into the current state of autonomous vehicles—and what’s next in the US and globally. We’ll explore potential disruptions, emerging opportunities, and innovations that chauffeured operators must be ready for. You’ll leave informed and empowered to adapt as this shift reaches your market—likely sooner than you think.
Speakers: Matt Daus of Windels Marx & Lane & Ken Lucci of Driving Transactions
Sunday, March 1
3:15pm - 4:30pm
How to Capitalize on the Emerging Trend of Bleisure Travel
You may not realize it, but your clients are already blending business and leisure travel. This session will show you how to build a simple system to capitalize on this profitable, growing trend—expanding your footprint and creating new revenue streams without reinventing the wheel. Your clients already trust you; you just need to ask. From local tours and exclusive experiences to hard-to-get dinner reservations, concerts, sporting events, winery and brewery tours, shopping, golf, or even helicopter and private jet transportation, the opportunities are endless when you think beyond point-to-point service. Best of all, you can replicate these partnerships in cities across the country and around the world to meet the evolving needs of today’s travelers.
Moderator: Athena Grimm, BAC Transportation
Speakers: Joe Forgione of Auto Elite, Tyrone Morgan, Costa Rica Horizon
Sunday, March 1
3:15pm - 4:30pm
Building Teams, Scaling Operations, and Strengthening Affiliate Networks
What sets the fastest-growing transportation companies apart in a crowded market? It’s their ability to deliver consistently top-notch passenger experiences and to scale that excellence throughout their operations. Whether you want to sharpen your edge, raise your team’s standard, or just make sure you’re not leaving revenue on the table, this is the session you literally can’t afford to miss.
Speaker: James Blain of PAX Training
12:00pm - 1:15pm
Scaling Smarter: Strategies for Growth, Profitability, and Impact
Most operators are too busy running the business to work ON the business. You know you need clearer strategy, stronger people systems, and better execution—but who has time while dispatching cars and managing drivers? Scaling Up—a proven growth method, now with AI—changes the equation by acting as a thinking partner that helps you move faster on what matters most. In this hands-on session, you’ll learn how to clarify your growth strategy and sharpen your positioning; translate that strategy into practical hiring, onboarding, and retention practices; install execution rhythms that keep your team aligned; and gain clear visibility into cash flow and profitability. You’ll leave with actionable frameworks you can implement immediately, along with AI skills to continue refining your business long after the session ends.
Speaker: Bill Gallagher of ScalingCoach.com
Sunday, March 1
1:30pm - 3:00pm
Autonomous Vehicles Are Coming—Navigating the Road Ahead
The convergence of autonomous vehicles and AI may be the biggest inflection point in ground transportation in our lifetime, as the world’s largest technology companies and major TNCs bet BIG on AVs. This session offers a deep dive into the current state of autonomous vehicles—and what’s next in the US and globally. We’ll explore potential disruptions, emerging opportunities, and innovations that chauffeured operators must be ready for. You’ll leave informed and empowered to adapt as this shift reaches your market—likely sooner than you think.
Speakers: Matt Daus of Windels Marx & Lane & Ken Lucci of Driving Transactions
Sunday, March 1
3:15pm - 4:30pm
How to Capitalize on the Emerging Trend of Bleisure Travel
You may not realize it, but your clients are already blending business and leisure travel. This session will show you how to build a simple system to capitalize on this profitable, growing trend—expanding your footprint and creating new revenue streams without reinventing the wheel. Your clients already trust you; you just need to ask. From local tours and exclusive experiences to hard-to-get dinner reservations, concerts, sporting events, winery and brewery tours, shopping, golf, or even helicopter and private jet transportation, the opportunities are endless when you think beyond point-to-point service. Best of all, you can replicate these partnerships in cities across the country and around the world to meet the evolving needs of today’s travelers.
Moderator: Athena Grimm, BAC Transportation
Speakers: Joe Forgione of Auto Elite, Tyrone Morgan, Costa Rica Horizon
Sunday, March 1
3:15pm - 4:30pm
Building Teams, Scaling Operations, and Strengthening Affiliate Networks
What sets the fastest-growing transportation companies apart in a crowded market? It’s their ability to deliver consistently top-notch passenger experiences and to scale that excellence throughout their operations. Whether you want to sharpen your edge, raise your team’s standard, or just make sure you’re not leaving revenue on the table, this is the session you literally can’t afford to miss.
Speaker: James Blain of PAX Training
EDUCATION SPONSOR8:30am to 9:45am
Managing Risk, Controlling Costs & Protecting Your Brand
This session provides a practical roadmap for using risk management as a strategic and competitive advantage. Attendees will explore how proactive safety practices, data-driven tools, chauffeur training, and more work in synergy to impact your insurance outcomes. You will leave with clear, actionable takeaways that can apply immediately to strengthen operations, improve safety culture, and support long-term financial stability.
Speakers: Timm Flannigan of Lancer Insurance Company, Travis Gray of Raven Connected, & Steve Sisson of Avalon Transportation LLC
Monday, March 2
8:30am - 9:45am
International Panel & Open Discussion
Part panel, part open discussion, this hybrid session will tackle some of the most timely and important issues facing the global chauffeured transportation community—both abroad and in the US. Expected topics include consistent service standards; client and affiliate etiquette and communication; the shared benefits of technology and connectivity; the impact of sustainability and AVs; insurance and liability; and shifting customer expectations in markets around the world. There will be plenty of time for audience Q&A and input as we discuss upcoming international events you’ll want on your radar.
Moderator: TBD
Speakers: TBD
Tuesday, March 3
8:15am - 9:15am
The Art of Affiliate Etiquette
Successful affiliate relationships require more than just availability—and managing them can be just as important as the relationships you build with your own clients. This session covers best practices for handling farm-in and farm-out work, setting clear expectations, and representing partner companies professionally and consistently. We’ll also discuss communication standards, service recovery, and how to protect your brand while supporting your affiliates. Learn how strong affiliate etiquette and operational discipline can strengthen partnerships, improve the customer experience, and ultimately increase business for everyone involved.
Moderator: Thomas Halsnik of Walsh Chauffeured Transportation
Speakers: Paul Pasternak of Legends Limousine Worldwide, Billy Placier of Commonwealth Worldwide, & Quentin Shackelford of All Class Limo
Tuesday, March 3
9:30am - 10:45am
AI Right NOW: Real-Time Tools You Can Use Today
Artificial intelligence is already changing how chauffeured transportation companies handle marketing, operations, and customer communication. In this practical session, attendees will see real examples of simple, operator-friendly AI tools that can be used immediately to streamline quoting, improve client interactions, and strengthen online visibility. Participants will leave with clear, real-time strategies they can apply the same day to save time, improve consistency, and stay competitive in a rapidly evolving industry.
Speaker: Chris Cheetham-West of LR Training Solutions
Tuesday, March 3
9:30am - 10:45am
Increase Bookings Without Adding Staff or Time
Sometimes the tried-and-true methods really are the best remedy. In this session, we bring owners back to the sales fundamentals that consistently drive results. Designed for smaller operators (an average fleet of 10 vehicles or fewer), this workshop focuses on simple, human-centered sales habits that compound into real, sustainable revenue. We’ll cover practical ways to generate referrals, strengthen client relationships, and follow up more effectively—without funnels, hired sales staff, or complicated systems. Just clear, proven actions you can implement immediately to grow your business.
Moderator: Becky Laramee of All Points Limousine
Speakers: Lenin Fraga of American Transportation, Charlie Grimm of BAC Transportation, & Jess Sandhu of A&A Limo & Bus
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COFFEE SERVICE
9:30am - 10:45am
AI Right NOW: Real-Time Tools You Can Use Today
Artificial intelligence is already changing how chauffeured transportation companies handle marketing, operations, and customer communication. In this practical session, attendees will see real examples of simple, operator-friendly AI tools that can be used immediately to streamline quoting, improve client interactions, and strengthen online visibility. Participants will leave with clear, real-time strategies they can apply the same day to save time, improve consistency, and stay competitive in a rapidly evolving industry.
Speaker: Chris Cheetham-West of LR Training Solutions
Tuesday, March 3
9:30am - 10:45am
Increase Bookings Without Adding Staff or Time
Sometimes the tried-and-true methods really are the best remedy. In this session, we bring owners back to the sales fundamentals that consistently drive results. Designed for smaller operators (an average fleet of 10 vehicles or fewer), this workshop focuses on simple, human-centered sales habits that compound into real, sustainable revenue. We’ll cover practical ways to generate referrals, strengthen client relationships, and follow up more effectively—without funnels, hired sales staff, or complicated systems. Just clear, proven actions you can implement immediately to grow your business.
Moderator: Becky Laramee of All Points Limousine
Speakers: Lenin Fraga of American Transportation, Charlie Grimm of BAC Transportation, & Jess Sandhu of A&A Limo & Bus
COFFEE SERVICE
