Workshops & Seminars
Sunday, February 23
12:15pm - 1:15pm
Making the Experience Magical: Proven Strategies for Customer Service Excellence at Every Touchpoint
Imagine if you could create an extraordinary experience for your passengers that would attract more business, build customer loyalty for life, beat out your competition, and shape a customer-focused culture that endures. Customer experience coach John Formica mixes his contagious enthusiasm, experiences, and insight with motivational stories and a valuable message that will have you laughing, learning, and feeling inspired!
Speaker: John Formica, America's Customer Experience Coach
Sunday, February 23
1:30pm - 2:45pm
Keeping Tax Dollars in Your Company's Pocket ... It's Your Duty
Speakers: TBD
Sunday, February 23
3:00pm - 4:15pm
RFPs: Turning ‘Nah’ Into ‘Heck Yeah!’
Securing contract work is the holy grail for many operators who want reliable, steady income, but do you struggle with crafting masterful RFPs that wow clients? Join this crash course in creating an RFP deck that will grab your clients’ attention and take your transportation business to the next level by winning contracts without losing sleep.
Speakers: TBD
Sunday, February 23
3:00pm - 4:15pm
Building Teams, Scaling Operations, and Strengthening Affiliate Networks
This engaging hybrid session, designed to equip you with actionable insights and foster collaboration within the industry, features three focused mini-presentations followed by interactive roundtable discussions for deeper engagement. Speakers will dive into key topics such as team building, crafting a resilient and flexible organization, and how to effortlessly network. Let’s discuss, share, and grow together!
Speakers: TBD
Monday, February 24
8:15am to 9:30am
I.O. vs. Affiliate — What's the Difference?
Independent operators have been a critical part of our industry for decades and working with affiliates continues to be a growing sector for services worldwide. This session will help you navigate the best practices for onboarding and managing these non-employee relationships to ensure legal compliance and safe operation for all parties.
Speakers: TBD
12:15pm - 1:15pm
Making the Experience Magical: Proven Strategies for Customer Service Excellence at Every Touchpoint
Imagine if you could create an extraordinary experience for your passengers that would attract more business, build customer loyalty for life, beat out your competition, and shape a customer-focused culture that endures. Customer experience coach John Formica mixes his contagious enthusiasm, experiences, and insight with motivational stories and a valuable message that will have you laughing, learning, and feeling inspired!
Speaker: John Formica, America's Customer Experience Coach
Sunday, February 23
1:30pm - 2:45pm
Keeping Tax Dollars in Your Company's Pocket ... It's Your Duty
Speakers: TBD
Sunday, February 23
3:00pm - 4:15pm
RFPs: Turning ‘Nah’ Into ‘Heck Yeah!’
Securing contract work is the holy grail for many operators who want reliable, steady income, but do you struggle with crafting masterful RFPs that wow clients? Join this crash course in creating an RFP deck that will grab your clients’ attention and take your transportation business to the next level by winning contracts without losing sleep.
Speakers: TBD
Sunday, February 23
3:00pm - 4:15pm
Building Teams, Scaling Operations, and Strengthening Affiliate Networks
This engaging hybrid session, designed to equip you with actionable insights and foster collaboration within the industry, features three focused mini-presentations followed by interactive roundtable discussions for deeper engagement. Speakers will dive into key topics such as team building, crafting a resilient and flexible organization, and how to effortlessly network. Let’s discuss, share, and grow together!
Speakers: TBD
Monday, February 24
8:15am to 9:30am
I.O. vs. Affiliate — What's the Difference?
Independent operators have been a critical part of our industry for decades and working with affiliates continues to be a growing sector for services worldwide. This session will help you navigate the best practices for onboarding and managing these non-employee relationships to ensure legal compliance and safe operation for all parties.
Speakers: TBD
Tuesday, February 25
8:00am - 9:00am
Pricing for Profitability
Are you effectively pricing your service? Drill down on your operation and learn how to make every ride profitable by identifying the fundamental costs that matter most to a healthy bottom line. We’ll explore essential pricing strategies and provide actionable tools to help you maximize profitability and implement changes immediately.
Speakers: TBD
Tuesday, February 25
9:15am - 10:30am
Navigating the Ever-Changing Landscape of Shared Global Challenges
Part presentation and part panel discussion—with plenty of audience Q&A—this session will tackle the most critical issues facing the international chauffeured transportation community. Expected topics include the shared benefits of technology and connectivity, impact of sustainability, insurance and liability, service standards, and shifting customer expectations in markets around the world.
Speakers: TBD
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Tuesday, February 25
9:15am - 10:30am
Managing the Evolving Insurance Landscape
Worried about one of your top expenses? Industry veterans will explore the systemic changes behind escalating insurance rates and provide actionable strategies to help mitigate these costs. Through insights from insurance experts, real-world operator success stories, and research, attendees will leave with practical tools to manage risk and insurance renewals.
Moderator: Jason Sharenow, Broadway Elite Worldwide
Speakers: Matt Daus, Windels Marx and Timothy Delaney, Lancer Insurance
8:00am - 9:00am
Pricing for Profitability
Are you effectively pricing your service? Drill down on your operation and learn how to make every ride profitable by identifying the fundamental costs that matter most to a healthy bottom line. We’ll explore essential pricing strategies and provide actionable tools to help you maximize profitability and implement changes immediately.
Speakers: TBD
Tuesday, February 25
9:15am - 10:30am
Navigating the Ever-Changing Landscape of Shared Global Challenges
Part presentation and part panel discussion—with plenty of audience Q&A—this session will tackle the most critical issues facing the international chauffeured transportation community. Expected topics include the shared benefits of technology and connectivity, impact of sustainability, insurance and liability, service standards, and shifting customer expectations in markets around the world.
Speakers: TBD
9:15am - 10:30am
Managing the Evolving Insurance Landscape
Worried about one of your top expenses? Industry veterans will explore the systemic changes behind escalating insurance rates and provide actionable strategies to help mitigate these costs. Through insights from insurance experts, real-world operator success stories, and research, attendees will leave with practical tools to manage risk and insurance renewals.
Moderator: Jason Sharenow, Broadway Elite Worldwide
Speakers: Matt Daus, Windels Marx and Timothy Delaney, Lancer Insurance
Tuesday, February 25
10:45am - 11:45am
What Rich Clients Want
The key to achieving wild success in a customer service industry is anticipating what your clients want and why—and then meeting those expectations every time. Using his proven 5-step process crafted over decades, author and longtime operator Nathan Foy will share his secret sauce for building trust and earning the loyalty of ultra-high-net-worth clients, a growing demographic worldwide. If you want to nurture a premium service and seriously up your game, this is the session for you.
Speakers: Nathan Foy, Fortis
Tuesday, February 25
10:45am - 11:45am
Mastering DOT Compliance: Preparing for Audits and Hours of Service Insights
DOT compliance can feel overwhelming, but it doesn’t have to be. This session demystifies the essential Hours of Service (HOS) regulations and offers direct strategies for prepping your operation and fleet for audits. Gain actionable insights to keep your business running smoothly, confidently, and most importantly, within the rules.
Speakers: Joe Guinn, LCB Fleet and Tom Holden, Transportation Advisors
Wednesday, February 26
9:00am - 11:00am
BONUS Workshop: Fuel Your Business Growth and Take Command
Delivered by Entrepreneurial Operating System (EOS) Professional Implementers
Business system EOS is a straightforward and all-encompassing approach that leverages proven processes and enables entrepreneurs in any sector to get what they want and need from their organizations. In this highly interactive workshop, participants will learn scalable methods that support sustainable development, how to streamline operations, and align your team with a common vision that moves toward your ultimate destination.
Speaker: Lacey Hayes and Mike Zappone, Entrepreneurial Operating System (EOS)
10:45am - 11:45am
What Rich Clients Want
The key to achieving wild success in a customer service industry is anticipating what your clients want and why—and then meeting those expectations every time. Using his proven 5-step process crafted over decades, author and longtime operator Nathan Foy will share his secret sauce for building trust and earning the loyalty of ultra-high-net-worth clients, a growing demographic worldwide. If you want to nurture a premium service and seriously up your game, this is the session for you.
Speakers: Nathan Foy, Fortis
Tuesday, February 25
10:45am - 11:45am
Mastering DOT Compliance: Preparing for Audits and Hours of Service Insights
DOT compliance can feel overwhelming, but it doesn’t have to be. This session demystifies the essential Hours of Service (HOS) regulations and offers direct strategies for prepping your operation and fleet for audits. Gain actionable insights to keep your business running smoothly, confidently, and most importantly, within the rules.
Speakers: Joe Guinn, LCB Fleet and Tom Holden, Transportation Advisors
Wednesday, February 26
9:00am - 11:00am
BONUS Workshop: Fuel Your Business Growth and Take Command
Delivered by Entrepreneurial Operating System (EOS) Professional Implementers
Business system EOS is a straightforward and all-encompassing approach that leverages proven processes and enables entrepreneurs in any sector to get what they want and need from their organizations. In this highly interactive workshop, participants will learn scalable methods that support sustainable development, how to streamline operations, and align your team with a common vision that moves toward your ultimate destination.
Speaker: Lacey Hayes and Mike Zappone, Entrepreneurial Operating System (EOS)
